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STATE BANK
OF PAKISTAN
BANKING
SERVICES CORPORATION
OFFICERS
(OG-1) 9TH BATCH
SAMPLE PAPER
SECTION 1 –
ENGLISH
Read the following passage
carefully and answer questions 1 and 2 in light of the information given in the
passage.
The rules for work are changing. We are being judged by a
new yardstick: not just by how smart we are, or by our training and expertise,
but also by how well we handle each other. This yardstick is increasingly
applied in choosing who will be hired and who will be not, who will be let go
and who will be retained, who will be passed over and who will be promoted. The
new rules predict who is most likely to become a star performer and who is most
prone to derailing. No matter what field we work in currently, they measure the
traits that are crucial to our marketability for future jobs. They take for
granted having enough intellectual ability and technical know-how to do our
jobs and focus instead on personal qualities such as initiative and empathy,
adaptability and persuasiveness.
Discussed for decades under a variety of names, from
‘character’ and ‘personality’ to ‘soft skills’ and ‘competence’, there is at
last a more precise understanding of these human traits, and a new name for
them: ‘emotional intelligence’. Emotional intelligence is generally defined as
the ability to monitor and regulate one’s own and others’ feelings, and to use
feelings to guide thought and action. Emotional intelligence in work life
comprises five basic elements: self-awareness, self-regulation, motivation,
empathy and adeptness in relationships. It does not mean merely ‘being nice’.
At strategic moments it may demand not ‘being nice’, but rather, for example,
bluntly confronting someone with the uncomfortable truth. Nor does emotional
intelligence mean giving free rein to feelings – letting it all hang out.
Rather, it means managing feelings so that they are expressed appropriately and
effectively, enabling people to work together smoothly towards their common
goal.
Q1. What changes, with regard to
work, does the writer mention?
A.
The potential of employees is now assessed by new criteria
B.
Intellectual and technical ability are more valued now
C.
Inaccurate judgments could no longer be made
